foliogerma.blogg.se - Email settings lookup.

Select the required option from the list. Identifying Email Sender: Enables you to compare the email address of email sender to more than one fields and assign the client to an incident if the email address of a received email does not match any of the client records. The email message is saved as an Email Received record in the Action History section of the incident. To change settings for the Emailcreateincident email service, click Edit in the Action column.Īllows you to save the email message to the Action History of the incident, which is created by that email message. The Route Error Emails to This Email Address field is available on the Remedyforce Administration > Configure Email > Email Services page. If no user is selected in this field, email notifications are sent to the email address that is specified in the Route Error Emails to This Email Address field. The email notification that is sent to the specified user contains error description and the original email message.

Select the user who must receive email notification when an incident cannot be created through an email message. User to receive email processing error notifications This list is enabled when you select the Queue or Staff option.

Staff: Assigns all incidents that are created from emails to the staff member that is selected from the list.

Queue: Assigns all incidents that are created from emails to the Queue that is selected from the list.

This option is selected by default.įor more information about the Context User of the email service address, see Salesforce Help.

Context User (Default): Assigns all incidents to the Context User configured for the email service address.

The following options are provided in the list: However, you can configure your email forwarding rule to not send an email message to BMC Remedyforce when the email address is in the Cc field. In this case, incidents are created even if you do not select this option. Note: This option does not apply if your organization uses email forwarding to send email messages to the email listener address. If the option is not selected and the listener email address is in the Cc field and not in the To field, incident is not created. If the listener email address is in the Cc and To fields, only one incident is created related to that email message. Do not create an incident when the email subject contains fields must not contain the same values.Ĭreate an incident if email address is in Cc fieldĪllows clients to create incidents by sending an email message where the listener email address is in the Cc field.

Note: The Create an Incident only when the email subject contains:* and. For example, if Re:, Close Incident, and FW: are keywords, you must write them like this - Re:,Close Incident, FW. Ensure that there is no space after the delimiter. The keywords must be separated by the ',' delimiter and can contain special characters. Type the required keywords in the text box. Allows system administrators to configure keywords to stop creation of incidents for email messages with a subject that contains the specified keywords.